Your Role
Client Success Manager (USA)
What You’ll Be Doing
- Making sure of client success in terms of business and longevity
- Making sure resources are utilized properly with the help of support and marketing team leaders.
- Managing client expectations and escalations with the help of the delivery team.
- Responsible for client accounts in the territory and managing them by proactively recommending corrections or next steps for each client account.
- Presenting company in the events, and be the brand ambassador of the company.
- Taking care of client success for digital marketing services and provide insights to the digital marketing team for the next moves.
What We’d Love To See
- Any Bachelor’s or Any Master’s Degree
It’d Be Great If You Had
- Make sure client account value (LTV) increases Y-o-Y, suggesting up-sell/cross-sell opportunities to the right departments and assist in converting them.
- Assist in selling digital marketing services to current clients, work closely with digital marketing head and country head to pitch right digital marketing services, and assist in sales booking.
- Be accountable for timely revenue generation from the assigned accounts.
- Contribute to country revenue targets effectively.
- Work as a team with onsite/offsite resources.
- Assist in making/review of branding material of the company.
- Effectively use the time to create the best possible impact.
What You Can Expect
- Opportunity to work on technical challenges that may impact across geographies.
- Personal Growth Roadmap.
- Benefit package: Health benefits, Flexible benefits etc.
- A workplace that invests in your career, cares for you and is fun and engaging.
- You can be yourself and do amazing work.
Benefits
Interested in joining our team of artists, geeks, strategizers, and writers? If you’re a passionate, talented individual, we want to hear from you.
- Competitive salary
- Flexible work-life balance
- Paid time off
- Health coverage
- Ongoing training programs
- Relocation options
- Recognition opportunities for open source contributions
- We encourage collaboration and value diversity
Trusted by leading brands
Ready to redefine digital experience?
Be it the Americas, EMEA, or APAC - our regional experts are available to offer solutions tailored to your needs.