Overview

Bringing customer experience to the front with a design approach that is seamless, subtle, and personalized. Be it a service, product, or brand, we create design experiences that leave a mark!

Our design thinking approach is focused on users at every step of their decision journey. We strive to offer shopping experiences that are delightful, seamless, quick, secure, consistent, convenient, and personalized. Our CX experts see your business through the eyes of your customers.

Why should one invest in UX?
9900% Whopping ROI

Every $1 invested in UX brings $100 in return

40% Bounce rate increases

If users find the layout or interaction of a website shabby

83% People expect

Seamless experience across all devices

CX → UX → UI

CX → UX → UI and importance

UX, UI, and CX are very different from one another, but are intrinsically linked and wholly dependent on each other. We practice designing products/services with a focus on the quality and thoughtfulness of the user experience.
  • 01

    Attracting New Customers

    Quality UI design will encourage customers to engage more on our site. It can be play as a differentiator for any brand i.e. make it stand out and get people to interact with your brand.

  • 02

    Enhanced Customer Loyalty

    If customers are happy and delighted with their buying experience, they will become loyal advocates for your brand and help you expand your market share.

  • 03

    Cost Saving

    A user-friendly, intuitive design can save time, minimize errors, and prove to be cost-effective in the later stages. It also reduces bounce rate and complaints with customer support, which in result reduce the expenses.

  • 04

    Higher Conversions

    Organized and easy to use experiences lead to an improved buying journey – which in return leads to higher conversions and customer satisfaction.

What we do?

With the latest industry standards and trends, our customer-centric approach ensures design experiences that are loved by all. We combine creative vision with compelling design to drive innovation and reinvent how businesses engage with customers.
1 Buyer Persona Definition

By understanding buyer personas, we try to create a niche, relevant, and personalized shopping experiences for brands. It is based on market research and actual data about the brand's existing customers.

  • Segment audience and contacts
  • Allows to focus on the challenges
  • Understand business pains
  • Give direction for marketing & content
2 Design System

We create brands with design system i.e. guided by clear standards. It provides a convenient, centralized, and evolving map of a brand identity.

  • Conducting a visual audit
  • Visual design language
  • UI/pattern library
  • Brand Guideline & Documentation
3 Customer Journey Mapping

We follow the customer journey map to go through the stages and how they engage with the brand - be it a product, an online experience, or a purchase experience.

  • Provides insightful information
  • Highlights gaps or complexities
  • Customers journey at the sales funnel
  • Helps for sales and marketing
4 Data flow

We create flow with users' sentiments, needs, and desires - the context in which they use a product - journey from the entry to a digital store through the decision making i.e., product purchase

  • Helps to communicate ideas
  • Logical information of the system
  • Identify user needs and goals
  • Helps to understand system scope, dependencies and deficiencies in it.
5 Workable Prototype

We try different tools of prototyping to test the efficiency of design. It gives the ability to test and see if the solutions and decisions made about the product are efficient.

  • Low-fidelity or High-fidelity prototypes
  • Gives realistic interactions
  • Easy to share and get feedback
  • Can improve as and when require
6 UI Design

We believe visual design is as important as intuitive interactive design for creating a smooth and coherent user experience.

  • Understanding brand digital needs
  • Follow brand guidelines
  • Clear and logical designs
  • Better UX and better solutions

Our Experts

Our seasoned CX expert holds more than 15 years of industry experience and are skilled in offering hyper-personalized experience design that enables your brand to portray a seamless and consistent brand experience.
Falguni Desai
Falguni Desai
LEAD UI/UX DESIGNER Schedule A Meet

Our work in action

  • B2C & Marketplace
  • UAE
  • Consumer Goods

Flowing towards enhanced brand visibility with strategic digital marketing

View Case Study
  • B2C
  • UAE
  • Beauty & Health

Taking Freshness to the Next Level with 43% Increased Mobile Traffic

View Case Study
  • B2C
  • Middle East
  • Consumer Goods

Meeting B2C Marketplace Needs with 27% Boost in AOV

View Case Study
  • B2C
  • North America
  • Fashion and Apparel

Amplifying success for USA's adventure giant with data-driven marketing

View Case Study

Frequently Asked Questions

What is Experience Design?
Improving your customer experience on every level of the customer journey from touchpoint to touchpoint is usually called experience design. Since customer experience optimization is an ongoing process, it focuses on understanding your customers and the customer lifecycle to make every interaction with your brand coherent and pleasant.
How is experience design important for your digital business?
Starting from the first click on your digital store till the customer support stage, your customer experience needs to be optimized to its fullest potential. It can establish an unforgettable user experience, build a rapport with the customers, and enhance your ROI while giving an optimized digital experience.
What does Krish offer in terms of Experience Design services?
Our seasoned professionals offer both qualitative and quantitative customer insights that help optimize the digital experience. They are skilled in conducting surveys and interviews to analyze customer needs, customer expectations, and experience while interacting with your brand. With that, you can make informed decisions in the future. At Krish, we help our clients with Buyer Persona Definition, Design Systems, Customer Journey Mapping, Data flows, and User Interface Designs.
What is the cost of getting your experience design strategy devised by Krish?
Experience Design can be a vast service that may cover multiple aspects such as the size, platform, nature, and several areas of improvement your digital business might require. Once all of these are determined well, we can help you maintain a seamless and positive customer experience. Get in touch with us for more information.

Trusted by leading brands

Let's Get Started

  • By submitting this form you agree with the terms and privacy policy of Krish
    Schedule A Meeting

      • Schedule Date
      • 2 November3 November
    • By submitting this form you agree with the terms and privacy policy of Krish
      Schedule a 30 Mins No-Obligation Consulting Session

      • By submitting this form you agree with the terms and privacy policy of Krish
        Schedule a 30 Mins No-Obligation Consulting Session

        • By submitting this form you agree with the terms and privacy policy of Krish
          Let's Get Started

          • By submitting this form you agree with the terms and privacy policy of Krish.
            Schedule A Demo

              • Select Accelerator Type
              • B2BB2CMarketplace
            • By clicking “Submit”, you consent to allow us to send you communications.
              Let's Talk

              • By clicking “Submit”, you consent to allow us to send you communications.
                Adobe Commerce Feature List

                  Please fill out the form below to download the feature list.

                  By submitting this form you agree with the terms and privacy policy of Krish.
                • Let's Talk Growth


                  • By submitting this form you agree with the terms and privacy policy of Krish
                    commercetools Feature List

                      Please fill out the form below to download the feature list.

                      By submitting this form you agree with the terms and privacy policy of Krish.
                    • Let's Talk Growth!

                      • By submitting this form you agree with the terms and privacy policy of Krish
                        Claim Your Audit Now!

                        • By submitting this form you agree with the terms and privacy policy of Krish
                          Claim Your Audit Now!

                          • By submitting this form you agree with the terms and privacy policy of Krish.
                            Let's Get Started

                            • By submitting this form you agree with the terms and privacy policy of Krish.
                              Unlock the Full Potential of Adobe Commerce (Magento)
                              Talk to our eCommerce expert today!

                              • By submitting this form you agree with the terms and privacy policy of Krish.